Refund Policy

Refund Policy

At pelatform.com, we are committed to delivering high-quality WordPress plugins and themes that help your business grow. However, if you are unsatisfied with your purchase, we offer a 14-day refund policy under certain conditions.

Eligibility

Refunds are available for all WordPress plugins and themes sold through our platform, including annual and lifetime licenses.

Customers may request a refund within 14 calendar days from the date of purchase. Refund requests can be made at any time within this period.

Valid Reasons for Refund

• The product does not function as described.
• The plugin/theme is not compatible with your version of WordPress.
• You have contacted our support team and the issue could not be resolved.

Refunds will not be granted for reasons such as a change of mind or if more than 14 days have passed since purchase.

Exceptions

• Refund requests made after the 14-day window will not be accepted.
• Refunds are unavailable if the plugin or theme has been modified or altered.
• Refunds will not be granted due to feature requests or unmet personal expectations beyond what is listed in the product description.

How to Request a Refund

To initiate a refund, please submit a support ticket via https://store.pelatform.com/support/. Be sure to include your invoice number to help us locate your purchase.

Processing Time

Approved refunds will be processed within 3 business days of your request being accepted.

Refund Method

Refunds will be issued using the same payment method during the original purchase. All refunds are returned as monetary payment (not store credit).

If you have any questions regarding our refund policy, feel free to reach out through our support channel.