Last Update 25 March 2025
At pelatform.com, we are committed to delivering high-quality WordPress plugins and themes that help your business grow. However, if you are not satisfied with your purchase, we offer a 14-day refund policy under certain conditions.
Refunds are available for all WordPress plugins and themes sold through our platform. This applies to both annual and lifetime licenses.
Customers may request a refund within 14 calendar days from the date of purchase. Refund requests can be made at any time within this period.
Refunds will not be granted for reasons such as a change of mind, or if more than 14 days have passed since purchase.
To initiate a refund, please submit a support ticket via https://store.pelatform.com/support/. Be sure to include your invoice number to help us locate your purchase.
Approved refunds will be processed within 3 business days of your request being accepted.
Refunds will be issued using the same payment method used during the original purchase. All refunds are returned in the form of monetary payment (not store credit).
If you have any questions regarding our refund policy, feel free to reach out through our support channel.